Project Description

Overview :
The SPN Polite System is a system that can process reports from members of the worker series and non-members in the Textile Garment Soes and Leather (TGSL) sector easily in conveying their complaints and aspirations. This system was created to improve the service of the SPN trade union in responding to every complaint or aspiration submitted, and ensure the right and effective solution.

To use the Sopan SPN Application, please access: https://sopanspn.id/

Detail Explanation
Problems :
– Union members have difficulty submitting complaints or reporting problems quickly and safely due to limited access and facilities.
– Reports submitted manually or verbally are prone to being lost, difficult to track, and take a long time to follow up.
– Lack of guarantees of data security and reporter anonymity can discourage members from daring to report problems.

Solutions :
– The Sopan SPN application provides an online complaint system that allows union members to report issues directly through a digital platform.
– This application integrates report management to make the process of receiving, verifying, and handling reports more efficient.
– Lack of guarantees of data security and reporter anonymity can discourage members from reporting problems.

Results :
– Union members feel protected and confident in raising complaints and the culture of cooperation between members and the organization becomes stronger.
– The report handling process becomes more transparent and accountable.
– Union members can report problems easily and quickly.