Overview

National Public Service Complaint Management System (SP4N) – People’s Online Aspiration and Complaint Service (LAPOR!) is a service for conveying all aspirations and complaints from the Indonesian people through several complaint channels, namely the website www.lapor.go.id

RDPL developed a feature in the system (SP4N) – People’s Online Aspiration and Complaint Service (LAPOR!) and can be accessed at www.lapor.go.id

Detail Explanation

Problems :
– Difficulty in making complaints to the agencies involved.
– Difficulty in getting information about government and private agencies.

Solutions :
– Helping users to make complaints if there are violations in the agencies involved.
– Helping users to get information about government and private agencies.
– Helping users to provide aspirations to the targeted agency.

Results :
– Users can make complaints if there are violations in the agencies involved.
– Making it easier for users to get information about government and private agencies.
– Users can provide aspirations to the targeted agency.